Refund and Returns Policy

Effective Date: [01/02/2025]

At Neon Glamz, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund and return policy below.

1. Eligibility for Returns

• Items must be returned within [X] days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Returns are applicable only for items purchased directly from our website.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products.
• Items without original packaging or proof of purchase.
• Products marked as “Final Sale” or purchased during clearance sales.

3. Return Process

To initiate a return, follow these steps:

1. Contact us at info@neonglamz.com with your order details and reason for return.
2. Our team will review your request and provide a return authorization, if applicable.
3. Pack the item securely and send it to the address provided in the return authorization email.

4. Refunds

• Refunds are processed after the returned item is inspected and approved by our team.
• Approved refunds will be issued to the original payment method within [X] business days.
• Shipping charges (if any) are non-refundable.

5. Exchanges

• If you receive a defective or incorrect product, we will replace it at no additional cost.
• Exchanges are subject to product availability.

6. Cancellation Policy

• Orders can be canceled before they are shipped. Once shipped, the order is subject to the return process.

7. Contact Us

If you have questions about our refund and return policy, feel free to reach out:
Email: info@neonglamz.com

Thank you for choosing Neon Glamz! We value your trust and are committed to ensuring your shopping experience is delightful.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@neonglamz.com} for questions related to refunds and returns.